Our Care Services
Our services are provided for people who have a life-limiting condition with palliative care needs, are over 18 years old and live within a 15-mile radius of Beaumond House.
Here you will find how the team at Beaumond House can help you.
Beaumond House has a four bedded, nurse-led, in-patient unit. People can be admitted for a number of reasons.
Our nurse led in-patient services can provide care for patients who require symptom management and monitoring, additional care when needed, end of life care and for carer crisis and avoiding hospital admission.
Care is provided by our trained health care professionals who work in conjunction with the specialist palliative care team and other members of the Primary Care Team. Medical care is provided by the patient’s registered GP.
Our bedrooms are all different, have a comfortable, homely feel and include the required equipment and a nurse call system. Three of the rooms have en-suite toilet facilities.
When patients are admitted our nurse will discuss individual care needs, finding out preferences, likes and dislikes and agree a personalised plan of care. We also provide opportunities to discuss any future wishes about treatment or care in a safe, supported way
Coping with life-limiting conditions is challenging and Beaumond House seeks to provide support and help that meets an individual’s needs.
Our day-hospice offers support through our team of nurses and health care assistant, chaplains and volunteer helpers. We can also help with signposting to and liaising with other people and organisations who could help. There are a range of therapeutic activities offered including art, craft, and movement workshops. Together these can help people feel better, able to cope, better manage their symptoms, provide peer support for others dealing with similar issues and reduce feelings of stress and isolation for patients and carers.
Taking that first step through the door of a hospice can be difficult but day care is a happy, supportive atmosphere with lots of laughter. Food plays an important part in the day, with snacks and drinks always available and a good choice of a home cooked meal shared together. If you think day hospice may be helpful to you please telephone and ask to speak to the nurse in charge.
Hospice at Home
Beaumond House provides a supportive palliative care service to people living in their own homes during the day and overnight.
The Hospice at Home team provide care to enable patients to remain at home and maintain a comfortable quality of life in their own familiar surroundings. The team can help with personal care, emotional support and respite for carers and families at home. They will discuss your needs and preferences and develop a care plan for you.
Our Hospice at Home team can discuss issues which may be having an impact on your life. They have a good understanding of what may help and work closely with other help care professionals who may be involved in your care.
Losing someone who you love or care deeply about is very painful. It is also a highly individual experience.
You may experience all kinds of difficult emotions and it may feel like the pain and sadness you’re experiencing will never let up. Grief can be overwhelming and can leave you feeling out of control.
These are normal reactions to a significant loss. But while there is no right or wrong way to grieve, there are ways to cope with the pain and sadness that over time we learn to live with.
Our Beaumond House Bereavement Counselling Service offers individuals or groups the opportunity to explore thoughts and feelings. The Bereavement Service is available to all families of patients who were known to the Hospice.
We will help anyone who contacts us seeking help with bereavement and refer to other agencies and more specialist support if required.
Carers, wives, husbands, civil partners, parents, grandparents, sons, daughters, friends or neighbours … it can be anyone of us. Carers come from all walks of life, cultures, any age; you might not think of yourself as a carer, you might consider yourself as just looking after someone you close to you; you are a carer.
The physical, emotional and psychological needs of carers can all too easily be overlooked.
All care staff take a holistic approach to care to include spiritual needs and in addition we have input from four Ministers of faith and chaplains who provide specialist support where required.
"You are an amazing group of people and you enabled my mum to have a peaceful, dignified and comfortable end to her life in her own home and for that I will be forever grateful."
Your Experience Matters
Although most people accessing our care services receive excellent support, sometimes things can be improved. We would like to add that if for any reason you are not happy with the care or treatment you receive you have the right to complain, to have your complaint investigated and be given a full and prompt reply.
We welcome feedback on your experience of our care services. Your comments, compliments and concerns will help us to learn from your experiences and to continually improve what we do and how we do it. There are many ways to feedback including completion and submission of a short form (copies of which are available at reception or which can be downloaded here.)
We also have the friends and family test for people to complete. This indicates how likely you are to recommend our service and gives the opportunity for comments. This can be done anonymously if you prefer. This can be accessed here or there are copies in our reception area.
Calling 01636 610556 and asking to speak to Heidi Hawkins, Chief Executive or Louise Sinclair, Head of Care
Alternatively, if you would prefer to put your concern in writing, please address it to: George Cameron, Chief Executive, Beaumond House Hospice Care, 32 London Road, Newark, Nottinghamshire NG24 1TW..
If you would like some support to raise your concern POhWER run the NHS Complaints service in Nottinghamshire and provide advocacy support and an accessible version of the NHS complaints leaflet can be downloaded here. They can be contacted on 0300 020 0093 or by email to firstname.lastname@example.org. Further information is available on their website here.
When you contact us please include a clear and detailed description of what your complaint is about together with your contact details so that we can respond to you. For further information, our complaints policy can be accessed here.
Happy about your care or treatment?
We’d also love to hear from you if you have received outstanding care so that we can share it with our staff who work hard to provide an exceptional service. Please let us know about it using the form below:
The NHS Friends and Family Test
Newark and Sherwood Clinical Commissioning Group and Beaumond House Community Hospice want you to have the best possible experience of care.
The NHS Friends and Family Test is a way of gathering your feedback, so we can continually
review our service.
Click HERE to fill out our short form.