Our Care Services
Our services are provided for people who have a life-limiting condition with palliative care needs, are over 18 years old and live in Newark & Sherwood.
Here you will find how the team at Beaumond House can help you.
"You are an amazing group of people and you enabled my mum to have a peaceful, dignified and comfortable end to her life in her own home and for that I will be forever grateful."
You can request our welcome pack care services leaflet here.
Your Experience Matters
Although most people accessing our care services receive excellent support, sometimes things can be improved. We would like to add that if for any reason you are not happy with the care or treatment you receive you have the right to complain, to have your complaint investigated and be given a full and prompt reply. We welcome feedback on your experience of our care services. Your comments, compliments and concerns will help us to learn from your experiences and to continually improve what we do and how we do it. There are many ways to feedback including completion and submission of a short form (copies of which are available at reception or which can be downloaded here.) We also have the friends and family test for people to complete. This indicates how likely you are to recommend our service and gives the opportunity for comments. This can be done anonymously if you prefer. This can be accessed here www.beaumondhouse.co.uk/nhs-friends-family-test or there are copies in our reception area. Calling 01636 610556 and asking to speak to Heidi Hawkins, Chief Executive or Louise Sinclair, Head of Care. Alternatively, if you would prefer to put your concern in writing, please address it to: Heidi Hawkins, Chief Executive, Beaumond House Hospice Care, 32 London Road, Newark, Nottinghamshire NG24 1TW.. If you would like some support to raise your concern POhWER run the NHS Complaints service in Nottinghamshire and provide advocacy support and an accessible version of the NHS complaints leaflet can be downloaded via www.pohwer.net/nhs-complaints-advocacy. They can be contacted on 0300 020 0093 or by email to email@example.com. Further information is available on their website www.pohwer.net When you contact us please include a clear and detailed description of what your complaint is about together with your contact details so that we can respond to you. For further information, our complaints policy can be accessed on https://www.beaumondhouse.co.uk/reports-policies. Happy about your care or treatment? We’d also love to hear from you if you have received outstanding care so that we can share it with our staff who work hard to provide an exceptional service. Please let us know about it using the review button below.
The NHS Friends and Family Test
Beaumond House Hospice Care want you to have the best possible experience of care.
The NHS Friends and Family Test is a way of gathering your feedback, so we can continually
review our service.
Click HERE to fill out our short form.